Complaints and Appeals
In the event that a TrustCB customer wants to appeal against a decision made by TrustCB or raise an issue concerning the operation of TrustCB, the customer is encouraged to raise the concern with the customer’s point of contact in TrustCB. This will enable the concern to be investigated and resolved. The TrustCB point of contact will acknowledge receipt of a complaint/appeal and will keep the customer apprised of progress. The following details should be provided to the customer point of contact for any complaint or appeal raised: Certification ID of related task Reason for compliant/appeal Supporting evidence for [...]